Engineering Service Systems in the Digital Age
ISBN:
978-3-658-26202-0
Auflage:
1st ed. 2019
Verlag:
Springer Fachmedien Wiesbaden GmbH, Springer Gabler
Land des Verlags:
Deutschland
Erscheinungsdatum:
18.04.2019
Reihe:
Markt- und Unternehmensentwicklung Markets and Organisations
Format:
Softcover
Seitenanzahl:
314
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Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
Schlagwörter
Digital Transformation
Digitalization
Digital Age
Design Science Research
Design Knowledge
Advancing Design Knowledge
Socio-technical mechanisms
Engineering Service Systems
Service Systems Engineering
Theory for Design and Action
Consuming and Producing Knowledge
Shaping a Body of Design Knowledge
Worldview of Design Science Research
Unique characteristics of service systems
Biografische Anmerkung
Benedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems – Innovation & Value Creation.