The Psychology of Customer Care
ISBN:
9781349390434
Auflage:
1st ed. 1992
Verlag:
Palgrave Macmillan, Palgrave Macmillan UK
Land des Verlags:
Vereinigtes Königreich
Erscheinungsdatum:
20.01.1992
Format:
Softcover
Seitenanzahl:
274
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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Schlagwörter
Biografische Anmerkung
JAMES J. LYNCH